Refund policy
Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please review our return and refund policy below.
Returns
You have 10 days from the date of delivery to request a return. To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags attached.
- Proof of purchase (order confirmation or receipt) is required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable or digital products
- Personal care items (for hygiene reasons)
- Final sale or clearance items
Return Process
To initiate a return:
- Contact our support team at nexthread674@gmail.com with your order number.
- Once your return is approved, you will receive instructions on how to send your item back.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable (unless the return is due to our error).
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at nexthread674@gmail.com
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card provider (processing times may vary).
- Contact your bank.
If you’ve done all of this and still have not received your refund, please contact us.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will resolve the problem as quickly as possible.
Contact Us
For any questions about returns or refunds, please contact us at:
Email: nexthread674@gmail.com